Shipping policy

Last updated: August 14, 2026

This Shipping Policy explains how shipping availability, delivery options, charges, tracking, customs matters, and delivery issues are handled by Mr.Safety.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Shipping availability

Shipping availability depends on the delivery address, the products included in the order, and the shipping services available at the time of purchase.

Enter a complete delivery address at checkout to see whether delivery is available for your order.

If no shipping method is offered at checkout, we are currently unable to deliver that order to the selected address.

2. Shipping methods, costs, and delivery estimates

The available shipping methods, applicable shipping charges, and estimated delivery times are displayed at checkout based on:

  • The delivery address;
  • The products and quantities ordered;
  • The selected shipping method;
  • Carrier availability;
  • Other relevant order details.

Review this information before completing your purchase. The shipping option and charge confirmed during checkout form part of your order.

Currency conversion, taxes, and other checkout calculations may affect the final amount displayed.

3. Order processing

Orders are prepared for shipment after payment and order details have been successfully confirmed.

Processing may take longer if:

  • Payment requires verification;
  • The delivery address is incomplete or unclear;
  • Additional information is required;
  • A product is temporarily unavailable;
  • Order volumes are unusually high;
  • Events outside our reasonable control cause delays.

You will receive a shipping confirmation when your order has been dispatched.

4. Delivery estimates

Any delivery date or delivery period displayed at checkout is an estimate unless expressly stated otherwise.

Actual delivery may be affected by carrier operations, customs procedures, weather, public holidays, remote locations, incorrect delivery information, or other circumstances outside our reasonable control.

If a material delay occurs or your order has not arrived within the expected period, contact us at eidzensi@proton.me.

We will review the shipment status and provide assistance in accordance with applicable law.

5. Tracking

Tracking information will be provided when it is available from the selected carrier.

Carrier tracking may require additional time to update after dispatch. Tracking events and estimated dates supplied by a carrier are controlled by that carrier and may change during transit.

6. Customs duties, import taxes, and other charges

International shipments may be subject to customs duties, import taxes, tariffs, brokerage charges, handling fees, or other charges imposed by government authorities, customs agencies, or shipping carriers.

Where any such charges are included in the product price, shipping charge, or order total, this will be indicated at checkout.

If these charges are not expressly shown as included or collected at checkout, the recipient may be required to pay them separately before or upon delivery, subject to applicable law.

Mr.Safety does not determine or control charges imposed by customs authorities, tax authorities, or shipping carriers. Customers should consult the relevant authority for information about possible import requirements and charges before placing an international order.

Nothing in this section transfers a cost or obligation to the customer where applicable law requires the seller to bear it.

7. Delivery address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing an order, contact eidzensi@proton.me as soon as possible. We will try to correct the address before dispatch, but changes cannot be guaranteed after fulfilment has begun or the order has been shipped.

An incorrect or incomplete address may cause delays, failed delivery, additional carrier charges, or the return of the shipment.

Any additional action or charge will be discussed with the customer and handled in accordance with applicable law.

8. Failed delivery and unclaimed shipments

A shipment may be returned if delivery cannot be completed, required information is missing, the parcel is not collected, or the recipient does not complete an applicable customs or carrier procedure.

If a shipment is returned, contact us to discuss the available options. Any reshipment, refund, or applicable charge will be assessed according to the circumstances, the carrier’s conditions, our Refund & Return Policy, and applicable law.

9. Lost, damaged, or incorrect shipments

If a shipment arrives damaged, incomplete, or incorrect, keep the product, packaging, and shipping label and contact us as soon as reasonably possible.

Include:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the product and packaging.

If tracking indicates delivery but you cannot locate the parcel, check the delivery address, surrounding delivery area, household members, neighbours, and any carrier notice before contacting us.

We will investigate the issue and provide any remedy required under applicable law.

10. Returns

Returns and return-shipping costs are governed by our Refund & Return Policy and any mandatory rights available under applicable law.

11. Contact information

Store: Mr.Safety
Legal business name: EIDŽENSĪ SIA
Registration number: 40203736653
Registered address: Jaunciema gatve 8G, Riga, LV-1024, Latvia
Email: eidzensi@proton.me