Terms of service
Last updated: August 14, 2026
These Terms of Service (“Terms”) govern the use of the Mr.Safety online store and purchases made through mrsafetyglobal.com (the “Store”).
The Store is operated by:
Legal business name: EIDŽENSĪ SIA
Registration number: 40203736653
Registered address: Jaunciema gatve 8G, Riga, LV-1024, Latvia
Email: eidzensi@proton.me
In these Terms, “Mr.Safety”, “we”, “us”, and “our” refer to EIDŽENSĪ SIA. “You” and “your” refer to a visitor, customer, or other user of the Store.
Nothing in these Terms excludes, restricts, or reduces any mandatory rights or remedies available under applicable consumer protection law.
1. Application and acceptance
These Terms are made available for review before an order is placed.
By submitting an order, you agree to the version of these Terms and the Store policies made available to you at that time.
Merely visiting or browsing the Store does not create a sales contract.
If you place an order on behalf of a business or another organisation, you confirm that you are authorised to act on its behalf.
2. Store information
We take reasonable care to ensure that product descriptions, images, prices, availability, and other information displayed in the Store are clear and accurate.
Minor differences may occur between how a product appears on a screen and its actual appearance. Images may be illustrative, and colours may vary depending on the device used.
We may correct genuine typographical, technical, or pricing errors before accepting an order.
If a material error is identified after an order has been accepted, we will contact you and seek a lawful and reasonable resolution. We will not unilaterally reduce rights arising from an accepted order.
3. Products and availability
Products are offered subject to availability.
Before accepting an order, we may decline it for a legitimate reason, including product unavailability, an inability to deliver the order to the selected address, an unsuccessful payment, a legal restriction, a genuine pricing or product-information error, or reasonable evidence of fraud or misuse.
We will not cancel an accepted order merely at our discretion.
If we are unable to fulfil an accepted order, we will notify you without undue delay and provide the refund, replacement, cancellation right, or other remedy required by applicable law.
Changes to product information or availability made after a sales contract has been concluded will not alter that contract unless agreed with you or required by law.
4. Product information and safe use
You should review the product description, specifications, labels, warnings, and manufacturer’s instructions before purchasing or using a product.
Products should be selected and used for their intended purpose and in accordance with the manufacturer’s instructions, applicable safety requirements, and any relevant workplace procedures.
General information provided through the Store does not replace any professional training, supervision, workplace risk assessment, or safety procedure required for the intended use.
This section does not transfer any legal responsibility belonging to the manufacturer or seller to the customer and does not limit rights relating to product safety, conformity, defects, or misleading product information.
5. Prices and charges
The product price, available delivery charges, taxes collected by us, and total amount payable to us will be displayed before you submit an order.
Available delivery methods, shipping costs, and estimated delivery information are displayed at checkout based on the delivery address and order.
No specific payment method, currency, shipping charge, or delivery service is guaranteed unless it is displayed and selected during checkout.
Currency conversion or charges imposed independently by a bank, payment provider, customs authority, tax authority, or carrier may not be controlled by us.
Possible customs duties, import taxes, carrier fees, and related charges are addressed in our Shipping Policy.
6. Orders and formation of the sales contract
Submitting an order constitutes an offer to purchase the selected products for the total amount and on the conditions displayed during checkout.
A sales contract is concluded when we send you an order confirmation that confirms acceptance of the order.
A message that only confirms receipt of an order, requests further action, or states that payment or another check is still pending does not constitute acceptance unless it expressly confirms acceptance.
Before submitting an order, you are responsible for checking the selected products, quantities, delivery address, contact information, and total amount.
Information specifically confirmed for an accepted order forms part of the sales contract.
If documents contain directly conflicting provisions, mandatory law takes priority. Subject to mandatory law, the information specifically confirmed for the order takes priority, followed by the applicable Store policies and these Terms.
7. Payment
The payment methods available for an order are displayed at checkout.
You are responsible for providing accurate payment information and using a payment method that you are authorised to use.
We will not charge an amount greater than the total presented for your approval during checkout, except where a separate charge may lawfully be imposed by an independent authority or third party as explained in the Shipping Policy.
Payment may be technically processed through a service provider made available during checkout. Our use of a payment service provider does not reduce our obligations to you as the seller.
If payment cannot be completed or authorised, you will be informed through checkout, the payment service, or subsequent communication. Any resulting order status or refund will be handled in accordance with applicable law.
8. Shipping and delivery
Shipping availability, delivery methods, shipping charges, delivery estimates, tracking, customs matters, and delivery issues are governed by our Shipping Policy.
A delivery date or period displayed at checkout is an estimate unless it is expressly confirmed as guaranteed.
Nothing in these Terms or the Shipping Policy limits any mandatory rights relating to delivery, delay, loss, damage, or non-delivery.
9. Cancellations, returns, and refunds
Withdrawal rights, cancellations, returns, return shipping, damaged or incorrect products, and refunds are governed by our Refund & Return Policy and applicable law.
The Refund & Return Policy does not limit mandatory consumer rights, including rights relating to eligible distance contracts and remedies for products that are defective, unsafe, or do not conform to the sales contract.
10. Customer information and accounts
You are responsible for providing accurate contact, delivery, and account information and for updating it when necessary.
If you create a customer account, you should take reasonable steps to protect your login credentials and notify us if you believe that the account has been accessed without authorisation.
Any action taken to protect an account or investigate suspected misuse will be proportionate and will not remove rights arising from an accepted order.
11. Lawful use of the Store
You must not use the Store for unlawful, fraudulent, or misleading purposes, to violate another person’s rights, to introduce malicious code, or to obtain unauthorised access to accounts, systems, or data.
Any measure taken in response to misuse will be reasonable and proportionate. Restricting access to the Store does not cancel or reduce rights arising from an accepted order.
12. Intellectual property
Store content may be owned by EIDŽENSĪ SIA, licensed to us, supplied by a manufacturer or service provider, or used with the permission of the relevant rights holder.
All intellectual property rights remain with their respective owners.
You may use the Store and view its content for lawful personal or internal business purchasing purposes.
You may not reproduce, publish, sell, or commercially exploit protected Store content without permission from the relevant rights holder, except where such use is permitted by applicable law.
13. Third-party services and links
The Store uses Shopify and may use other service providers for functions such as website hosting, payment processing, order fulfilment, and delivery.
Where a service provider performs part of our obligations under an accepted order, we remain responsible to you to the extent required by applicable law. The involvement of a service provider does not reduce your rights or remedies against us as the seller.
The Store may also contain links to independent third-party websites or services. If you independently enter into a separate contract with a third party, that contract may be governed by the third party’s terms and privacy information.
We do not adopt or alter a third party’s independent terms merely by providing a link. Nothing in this section excludes responsibility that applicable law places on us for information, services, or parties used to perform our own obligations.
14. Privacy
EIDŽENSĪ SIA processes personal data in connection with the Store as described in our Privacy Policy and in accordance with applicable data protection law.
Questions or requests concerning personal data may be sent to eidzensi@proton.me.
If there is any inconsistency between the Privacy Policy and mandatory data protection law, mandatory law takes priority.
15. Store availability
The Store may occasionally be unavailable because of maintenance, security work, technical issues, or circumstances outside our reasonable control.
We will take reasonable steps to restore access where the matter is within our control.
Temporary Store unavailability does not alter an accepted order or reduce any right or remedy available under applicable law.
If Store unavailability prevents you from contacting us or exercising a right within a relevant period, you may contact us at eidzensi@proton.me. We will not rely on an interruption within our control to unfairly prevent the exercise of a mandatory consumer right.
16. Responsibility and liability
We are responsible for fulfilling accepted orders and for complying with all obligations imposed on us by applicable law.
Liability, compensation, and other remedies will be determined by the circumstances and applicable law. These Terms do not establish a contractual limitation or exclusion of liability in our favour.
Nothing in these Terms excludes, restricts, or reduces liability or remedies relating to:
- Death or personal injury where liability cannot lawfully be limited;
- Fraud or intentional misconduct;
- Unsafe, defective, or non-conforming products;
- Misleading or materially inaccurate information;
- Non-delivery, delay, or improper performance of an accepted order;
- Statutory withdrawal, refund, guarantee, or product-conformity rights;
- Data protection obligations;
- Any other liability or consumer right that cannot lawfully be excluded or limited.
Where an act or omission by a customer contributes to a loss, its legal effect will be determined under applicable law and will not be decided solely by us.
17. Events outside reasonable control
An event outside our reasonable control may affect the processing, fulfilment, or delivery of an order.
If such an event affects an accepted order, we will inform you as soon as reasonably possible, explain the expected effect where this can reasonably be determined, and take reasonable steps to reduce the consequences.
Such an event does not automatically cancel an accepted order or remove either party’s contractual rights.
If performance becomes impossible or is materially delayed, any right to require performance, agree to an alternative, cancel the affected part of the contract, obtain a refund, or receive another remedy will be determined under applicable law.
Nothing in this section limits mandatory rights relating to delivery deadlines, additional time for performance, cancellation, reimbursement, or compensation.
18. Changes to these Terms
We may update these Terms for future use of the Store to reflect changes to the Store, our practices, or legal requirements.
The version applicable to an order is the version made available when that order was submitted.
We will not use a later update to unilaterally change the terms of an existing sales contract or reduce rights already acquired by a customer.
If applicable law requires a change affecting an existing contract, the change will apply only to the extent required by that law.
19. Governing law and disputes
These Terms and sales contracts concluded through the Store are governed by the laws of the Republic of Latvia.
However, if you are a consumer habitually resident in another country and mandatory provisions of the law of that country would apply in the absence of this choice, the choice of Latvian law does not deprive you of the protection provided by those mandatory provisions.
Nothing in these Terms restricts your right to bring proceedings before any court that has jurisdiction under applicable law. No provision requires a consumer to submit a dispute exclusively to arbitration or to a court that would not otherwise have jurisdiction over the consumer.
You may submit a complaint to us at eidzensi@proton.me or contact a competent consumer protection authority. We encourage you to contact us first so that we can try to resolve the matter directly, but doing so is not mandatory and does not suspend or restrict any statutory deadline or right to seek another remedy.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, it will not apply to the extent of that invalidity or unenforceability.
The remaining provisions will continue to apply where they can operate lawfully without the invalid provision.
21. Contact information
Questions, complaints, or notices concerning these Terms or an order may be sent to:
Store: Mr.Safety
Legal business name: EIDŽENSĪ SIA
Registration number: 40203736653
Registered address: Jaunciema gatve 8G, Riga, LV-1024, Latvia
Email: eidzensi@proton.me